Customer care
We're here, and we actually answer.
Open a support ticket and get a reference number instantly. Real people, real answers — usually within one business day.
Track a ticket
Enter your reference number and email to see the latest status.
Need a recommendation?
Browse the collection
How fast will I get a reply?+
Most tickets are answered within one business day. Complex warranty or fulfillment cases can take up to two.
Where is my order?+
Orders ship from US fulfillment centers within 1–2 business days. Open a ticket with your order number and we'll pull the live tracking for you.
Can I change or cancel an order?+
If it hasn't shipped yet, yes. Send a ticket right away with the order number and we'll try to catch it before dispatch.
What's your returns window?+
30 days from delivery on unused items in original packaging. Manufacturing defects stay covered for 90 days from delivery under our limited warranty.
Still have a question?
Open a ticket above, or say hi on Instagram — we read every message.