Shipping is free on every US order — there is no minimum and no handling or hidden fees. The checkout total is the amount that applies to your order.

Core Gocha products ship from US fulfillment centers: they usually leave the warehouse within 1 business day and typically arrive in 3–5 business days in the contiguous US, often 5–8 business days for Alaska and Hawaii. Gocha Finds items ship from our partner warehouses and take longer — typically 5–10 business days from a US partner warehouse and 10–20 business days when the item ships from overseas. The estimate for each item is shown on its product page. All of these are estimates in business days, not guaranteed delivery dates.

Core Gocha products ship from fulfillment centers in the United States using Amazon's logistics network on our instruction. Gocha Finds items ship from our sourcing partner's warehouses, which may be in the US or overseas. Either way the seller and your point of contact is always Gocha.

You should not. Core Gocha products ship inside the US, so no border is crossed. Gocha Finds items that come from overseas travel on a duties-prepaid service where one is available, and the price at checkout is the final price you pay us. The US no longer exempts low-value imports from duty, so if a carrier or customs authority ever bills you a duty, tax or clearance fee on a Gocha order, send us the notice and we refund it in full.

No. We deliver within the United States only — the 50 states and Washington D.C. We cannot currently deliver to international addresses, US territories, APO/FPO/DPO addresses, PO Boxes or freight forwarders.

Stock is held across several fulfillment centers, and Gocha Finds items ship separately from core Gocha products, so multi-item orders often split into separate parcels arriving on different days, each with its own tracking number. You are never charged extra for that.

We email a tracking number as soon as the parcel ships. You can also open the link in your order confirmation email, or see every order under My Orders if you checked out with an account.

The first carrier scan can take up to 24 hours after the label is created. If tracking hasn't moved for 7 business days, email us — we investigate with the carrier and, once the claim is confirmed, arrange a replacement or a refund at no cost to you.

Orders are released to the warehouse within minutes of payment, so changes are rarely possible. Contact us immediately and we will try. If the parcel has already shipped, refuse delivery or return it under our 30-day policy, and let us know either way.

No. Guest checkout is fully supported. Creating an account simply keeps your order history and tracking in one place.

30 days from delivery, for unused items in their original packaging with all accessories included. No restocking fee. Email admin@getgocha.com with your order number to get a return authorisation before shipping anything back.

Send us photos of the product and the outer box with your order number. Where the claim is confirmed we cover return shipping and arrange a replacement or a full refund.

Refunds are issued to your original payment method after the return is received and inspected — typically 2–5 business days after it arrives. Your bank or card issuer then usually takes a further 5–10 business days to post it, which is outside our control.

Core Gocha products carry a 90-day limited warranty from delivery against manufacturing defects, on top of the 30-day return window. If a product fails through a defect rather than normal wear, misuse or accidental damage, contact support with your order number and photos. We assess each case individually and repair, replace or refund where the claim is confirmed, and we cover shipping both ways. Any manufacturer warranty applies in addition, as do your statutory rights.

Major credit and debit cards, plus Apple Pay and Google Pay where your device and browser support them. Card details are handled entirely by our payment processor — we never see or store them.

Prices are shown in US dollars. Review the final total shown in Stripe before payment; contact us if you have a billing question.

No. Amazon only handles the logistics for us, so orders placed here don't appear in your Amazon account. Your purchase, refund and support are with Gocha directly.

Stock levels sync automatically from our warehouses through the day, so a sold-out item becomes available again as soon as inventory lands. We can't promise a restock date, but email us and we'll share whatever we know.