We ship within the United States only — the 50 states and Washington D.C.

Our fulfillment network cannot currently deliver to international addresses, US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands), APO/FPO/DPO military addresses, PO Boxes, or freight forwarders. Checkout only accepts destinations we can actually serve; if an address is not accepted there, we are unable to deliver to it.

Shipping costs are shown in your cart and again on the checkout page before you pay. Any price shown elsewhere on the site is indicative; the checkout total is what applies to your order.

We run two fulfillment routes, and the estimate shown on each product page tells you which one that item uses:

• Core Gocha products (US fulfillment centers): sent to the warehouse after payment is confirmed, usually leaving within 1 business day, with transit typically 3–5 business days in the contiguous US and often 5–8 business days for Alaska and Hawaii.
• Gocha Finds (partner warehouses): these are sourced items shipped by our sourcing partner. Expect roughly 5–10 business days when the item ships from a US partner warehouse and 10–20 business days when it ships from overseas, occasionally longer in peak season.
• Cut-off: orders placed late in the day, on weekends or on US public holidays generally begin processing on the next business day.

All delivery times are estimates in business days, excluding weekends and public holidays. They are not guaranteed delivery dates. Carrier delays, customs clearance, severe weather, address issues, stock availability and peak periods (such as Black Friday through late December) can extend them, and we are not liable for delays outside our reasonable control.

Prices are shown in US dollars. Review the final total shown in Stripe before payment; contact us if you have a billing question.

An order containing both a core Gocha product and a Gocha Finds item will arrive in separate parcels, shipped from different warehouses, usually on different days. Each parcel gets its own tracking number and you can follow all of them on your order page. You are never charged extra for a split shipment.

Core Gocha products ship domestically from US fulfillment centers, so US orders never cross a border and no import charges arise. When a Gocha Finds item ships from outside the United States, it is sent on a duties-prepaid service wherever our sourcing partner offers one. Since the US ended duty-free de minimis treatment for low-value imports, we treat any charge that still reaches you as ours: the price you pay at checkout is the final price, and if a carrier or customs authority bills you a duty, tax or clearance fee on a Gocha order, email the notice to admin@getgocha.com and we refund it in full.

• PO Boxes and APO / FPO / DPO military addresses cannot be served by our fulfillment network. Please use a street address.
• Please double-check street, apartment, suite and unit numbers before paying. Once an order is released to the warehouse — often within minutes — the shipping address can usually no longer be changed.
• If you spot a mistake, contact us immediately. We will try to stop the order, but we cannot promise to catch it before it ships.

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the item value once the goods are received back at the warehouse and inspected. We do not reship automatically — you are welcome to place a new order with the corrected address.

You can follow every order from your order page: it shows payment, fulfillment and shipment status, and the tracking number and carrier once the parcel leaves the warehouse.

• Open the order link from your order confirmation to see live status and tracking.
• If you checked out with an account, all your orders and tracking numbers are saved under My Orders.
• Where email updates are available, we also send the tracking number to the email address used at checkout. Please check your spam folder if you do not see it.

Tracking can take up to 24 hours to show its first scan after a label is created. That is normal and does not mean the parcel is lost. The carrier is selected by the fulfillment network and may vary by destination.

Orders with several items may arrive in more than one parcel, sometimes on different days, because stock is held across multiple fulfillment centers. You are not charged extra when an order is split, and each parcel has its own tracking number.

Parcels normally ship in plain, unbranded packaging and do not include a printed invoice or pricing. Packaging is provided by the fulfillment network and may vary.

If tracking shows delivered but you cannot find the parcel, please check around the property and with neighbours and building staff, then contact us within 14 days of the delivery scan. If tracking has not moved for 7 business days, or the parcel arrives damaged, send us your order number and photos of the item and packaging.

We will investigate with the carrier and, where the claim is confirmed, arrange a replacement or a refund at no cost to you. Claims reported after these windows may not be eligible. Nothing on this page limits any rights you have under applicable consumer law.

Risk of loss and title pass to you on delivery to the address you provided at checkout.

Write to admin@getgocha.com with your order number in the subject line, or use our contact page to open a support ticket.