Customer care
We're here, and we actually answer.
Open a support ticket and get a reference number instantly — usually answered within one business day.
Most tickets are answered within one business day. Complex warranty or fulfillment cases can take up to two.
Core Gocha orders ship from US fulfillment centers, usually within 1–2 business days; Gocha Finds ship from partner warehouses (sometimes outside the US) on the estimate shown on the product page. Open a ticket with your order number and we'll pull the live tracking for you.
If it hasn't shipped yet, yes. Send a ticket right away with the order number and we'll try to catch it before dispatch.
30 days from delivery on unused items in original packaging. Core Gocha products also carry a 90-day limited warranty on manufacturing defects.
Customer care
We're here, and we actually answer.
Open a support ticket and get a reference number instantly. Real people, real answers — usually within one business day.
Track a ticket
Enter your reference number and email to see the latest status.
Need a recommendation?
Browse the collectionHow fast will I get a reply?+
Most tickets are answered within one business day. Complex warranty or fulfillment cases can take up to two.
Where is my order?+
Core Gocha orders ship from US fulfillment centers, usually within 1–2 business days; Gocha Finds ship from partner warehouses (sometimes outside the US) on the estimate shown on the product page. Open a ticket with your order number and we'll pull the live tracking for you.
Can I change or cancel an order?+
If it hasn't shipped yet, yes. Send a ticket right away with the order number and we'll try to catch it before dispatch.
What's your returns window?+
30 days from delivery on unused items in original packaging. Core Gocha products also carry a 90-day limited warranty on manufacturing defects.
Still have a question?
Open a ticket above, or say hi on Instagram — we read every message.